Last updated: 24 April 2025
1. Order Processing
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Cut-off time: Orders received by 2:00 PM AEST Monday–Friday are shipped same business day.
Orders placed after 2 PM or on weekends/public holidays ship on the next business day. -
Order confirmation: You’ll receive an email as soon as your order is picked, and another with tracking details when it leaves our warehouse.
2. Shipping Methods & Carriers
| Service | Coverage | Transit time* | Rate (ex. GST) |
|---|---|---|---|
| Local EV Delivery | Caringbah & Sutherland Shire (≤15 km radius) | Same day (order ≤2 PM) | $12 flat; free if order ≥ $300 |
| Standard Metro Courier | Sydney metropolitan | 1–2 business days | From $15 per carton |
| Regional Courier | NSW & VIC regions beyond metro | 2–5 business days | From $20 per carton |
| National Express (StarTrack) | All Australia | 1–3 business days | From $25 per carton |
| Bulk Freight (PAL / LTL) | Palletised orders, bulky/heavy items | 3–7 business days | Calculated on volume & weight |
*Transit times are estimates once dispatch is complete and subject to carrier schedules.
3. Free Shipping Options
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Free standard shipping on ALL orders over $1,000 excl. GST (Australia-wide, metro courier).
4. Hazardous & Special-Handling Items
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Lithium batteries, capacitors, and phosphor-coated tubes incur a mandatory Dangerous Goods surcharge (from $15 per carton).
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We comply with all DG-shipping regulations (IATA & ADG Code). You’ll be notified of any additional lead time.
5. Packaging Standards
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ESD-safe inner packaging for static-sensitive components.
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Reinforced cardboard and corner protectors for heavy switchgear and transformers.
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Biodegradable void fill to minimize waste.
6. Tracking & Notifications
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Tracking link emailed once your parcel is scanned by the carrier.
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SMS updates available opt in at checkout.
7. Delivery Issues & Claims
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Inspect on arrival: Check packaging and goods immediately.
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Report within 48 hours: Email photos and descriptions of any damage or shortages to enquiries@rkmelectricalsupplies.com.au.
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Claims process: We’ll liaise with the carrier, arrange replacements or refunds, and cover return freight on confirmed claims.
8. Shipping Restrictions
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Residential deliveries outside metro Sydney may incur an additional $10 “lift-gate” fee prepaid at checkout.
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P.O. Boxes: Small items only via Australia Post; bulky goods require a street address.
9. International Shipping
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By arrangement only: Contact our sales team for quotes, Incoterms, duties, and customs clearance.
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Lead time: Minimum 5 business days ex-warehouse.
Questions?
Contact our logistics team:
📧 enquiries@rkmelectricalsupplies.com.au
📞 (02) 9017 6463
We’re committed to getting your order to you fast, safe, and as sustainably as possible.